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FAQ

  • Are these stamps genuine USPS postage?
    Yes. They are authentic USPS-issued postage. All of our postage undergoes a series of tests for authenticity and is 100% money-back guaranteed to our customers.
  • Why can you sell stamps for less than the Post Office?
    Unfortunately, hundreds and thousands of small businesses and companies are closed every day. They have to get rid of their office supplies such as desks and stamps. We purchase these unused stamps with clearance prices from such companies and our team examines them carefully to ensure items are unused, unfolded, unbent, and authentic. In the end, we sell them on our website at a lower market price.
  • How can I track my order?
    We will email you when your order has been shipped, or if there is an update on the order status. You can check the delivery time through the shipping confirmation email. If you are a site member, you can easily track your order status by logging into your account and visiting the My Orders page. If your package has abnormal logistics status (for example, the package has been returned, or there's a delay on the status update), please email us at info@stampsmarketplace.com.
  • How long will it take to receive my order?
    Items in stock will be shipped within 1-3 business days. Delivery time will be 7-10 business days.
  • I only receive part of my order/I did not receive the order
    Please email us at info@stampsmarketplace.com with your order ID. Our customer support team will check the order details for you and come up with the best solution.
  • Do you offer express, overnight, or expedited shipping services?
    Unfortunately, we are currently unable to provide expedited shipping services. Our standard logistics timeframe for delivery is between 7 to 14 days. We appreciate your understanding and are committed to ensuring your order arrives within this timeframe.
  • Where are your products shipped from?
    We ship from Los Angeles, CA.
  • I didn't receive shipping confirmation in my email
    Please check your shipping address and make sure you enter the right one. The order confirmation and tracking info will be sent to your email. If you haven't received the shipping confirmation email, please contact us at info@stampsmarketplace.com. If you are a site member, please log in to your account and visit the My Orders page to check for order status.
  • What if I forgot to use the discount code?
    If you forgot to use a discount code or entered an invalid code at the checkout, please email us at info@stampsmarketplace.com.
  • How do I place an order for a group?
    Yes, customers who purchase in bulk can get discounts based on the order amount.
  • How do I know how many postage stamps I need?
    We suggest speaking to your local post office. You can take an assembled invitation to the post office to have it weighed & measured. You can also use the USPS Postage Calculator to get a good estimate.
  • How can I modify my shipping address/order?
    Please contact us or email us at info@stampsmarketplace.com with your order ID. *Please note that we can only modify your order before shipment. Please make sure your shipping info is correct, thank you.
  • Can I return or exchange an item?
    Before the order ships, you can contact us to exchange the item within 24 hours. We cannot cancel the order that has been shipped. During the first 30 days after receiving your order, if you are not 100% satisfied with our service, feel free to return the item to us for a refund and email us at info@stampsmarketplace.com. Note: items that have been used or damaged cannot be qualified for a refund.
  • What if I can't complete the checkout process?
    If you cannot successfully make your payment, please try another credit card or switch the network environment to pay again. If you are still having problems, please e-mail us your issue or the error code you are receiving at info@stampsmarketplace.com. We will be happy to assist you.
  • What payment methods do you accept?
    We accept all major credit cards: Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB, and Maestro.

Need personalized help? Let's talk.

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Address: 811 Wilshire Blvd, Los Angeles, CA 90017

Email: info@stampsmarketplace.com

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